After running a cross-device report, you discover that total cross-environment conversion is 10 percent higher than single-device conversions. Why are these conversion numbers different?

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  • The video metrics sometimes aggregate stops, pauses, and starts, making the cross-environment totals higher
  • The single-device conversions should be larger than the total cross-environment conversions, since they include everything
  • Cross-environment conversions should never exceed the single-device conversion, submit a ticket to support
  • These extra conversions are detected across environments and devices, and were not attributed in the single-device conversions
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