The team is complaining that they send request for clarification to the Product Owner, but these requests go unanswered. What action should you take?

  • If there is a question about story, tell the developers to use their best judgement, avoid delay, and discuss the issue in sprint review.
  • Send a note to the Product Owner saying the delays in completing the work will be their responsibility, not the team’s.
  • Develop a service-level agree (SLA) that defines certain response times for different types of request and ask the Product Owner to sign off on it.
  • Schedule a problem-solving session with the Product Owner and the other team members.
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