You received some feedback that your team thinks you missed some vital micro-moments. What do you do to find the ones you missed? (Duplicate 1)

Activate customer-centric marketing
  • Just focus on the moments where your customers use smartphones and mobile devices
  • Rule out signals such as likes, browse behavior, and reading an article
  • Go back and try to re-anticipate all the touch points your customers may have
  • Disregard the feedback and trust that your instincts are correct

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