Question: True or false? It's a best practice to send your NPS survey to customers monthly.
- True
- False
Explanation
Sending an NPS survey too frequently can lead to survey fatigue and skewed responses. Best practices recommend sending surveys at strategic points, such as after onboarding, support interactions, or major product milestones. HubSpot Service Hub allows scheduling NPS surveys based on meaningful customer touchpoints. Infrequent, well-timed surveys provide more accurate customer feedback. Frequent monthly surveys do not improve insights and can reduce response quality.
Why the other options are incorrect
True: Monthly surveys overwhelm customers and distort NPS data.
Source for verification
HubSpot NPS Survey Best Practices
The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the "HubSpot Service Hub Software Certification" page.