Question: Fill in the blank: _________ of customers will never do business with a company again after one negative experience.
- 61%
- 46%
- 51%
- 34%
Explanation
This statistic supports the importance of reducing friction in the customer experience. In HubSpot’s inbound methodology, the Delight stage focuses on helping people succeed after and during their interactions with a business. A single poor experience can damage trust and slow flywheel momentum. Consistent, helpful service protects customer relationships and supports long-term growth.
Why the other options are incorrect
61% is not the HubSpot statistic associated with this customer experience data point.
46% is not the HubSpot statistic associated with this customer experience data point.
34% is not the HubSpot statistic associated with this customer experience data point.
Source for verification
https://academy.hubspot.com/lessons/inbound-principles
https://academy.hubspot.com/lessons/inbound-fundamentals
The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the "HubSpot Inbound Certification" page.