Question: Which of the following is an example of when you should use a restricted knowledge base?
- If you only want your customers, not prospects, to access your information
- If you don't want your competitors to access your information
- If you only want your customers to see the articles once
- A&B
- None of the above
Explanation
A restricted knowledge base limits access to specific audiences, such as paying customers, while preventing competitors or the general public from viewing content. HubSpot Service Hub allows setting permissions to ensure sensitive information is only accessible to intended users. This protects proprietary processes and provides a secure way to deliver value to customers. Restricted access helps maintain competitive advantage and supports customer retention.
Why the other options are incorrect
If you only want your customers to see the articles once: Restriction controls access, not the number of views.
None of the above: Restricted knowledge bases are specifically designed for controlled audience access.
Source for verification
HubSpot Restricted Knowledge Base Setup
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