Question: Select all that apply. You can create SLAs based on which of the following?
- Capacity
- Skills
- Customer
- Vacation
Explanation
Service Level Agreements (SLAs) in HubSpot Service Hub can be configured based on agent capacity and skills to ensure tickets are resolved efficiently by the appropriate team members. This allows support managers to assign realistic response and resolution expectations. SLAs help maintain customer satisfaction by aligning workload with expertise.
Why the other options are incorrect
Customer: SLAs are not set per individual customer by default.
Vacation: Time off is managed separately and does not define SLA rules.
Source for verification
HubSpot Service Level Agreements Setup
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