Question: True of false? You can edit the NPS question in HubSpot.
- True
- False
Explanation
The default NPS question in HubSpot Service Hub is fixed and cannot be modified. HubSpot automatically categorizes responses into promoters, passives, and detractors based on the standard 0–10 scale. This ensures consistency and comparability across NPS surveys. Altering the question would compromise scoring and benchmark accuracy. NPS customization is limited to distribution and follow-up, not the core question itself.
Why the other options are incorrect
True: The NPS question is standardized and cannot be edited in HubSpot.
Source for verification
HubSpot Net Promoter Score Overview
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