Question: True or false? Most people prefer using self-service compared to phone support.
- True
- False
Explanation
Customers increasingly favor self-service because it offers faster resolution without waiting for an agent. Knowledge base articles and help desk automation empower users to find answers independently. Self-service reduces inbound ticket volume and improves customer satisfaction by providing 24/7 access. Data from HubSpot Service Hub shows users often choose knowledge articles over phone interactions when available.
Why the other options are incorrect
False: Phone support is slower and less scalable compared to self-service tools.
Source for verification
HubSpot Service Hub Knowledge Base Overview
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