Question: Select all that apply. Which of the following is an example of when you should use a restricted knowledge base?
- If you only want your customers, not prospects, to access your information
- If you don't want your competitors to access your information
- If you only want your customers to see the articles once
- If you want to improve your search engine optimization (SEO)
Explanation
A restricted knowledge base in HubSpot Service Hub limits access to specific audiences, such as paying customers, while preventing competitors or the public from viewing content. Restricting access can also help optimize content for SEO by controlling which pages are indexed. This ensures sensitive information is protected while still supporting visibility and discoverability where appropriate.
Why the other options are incorrect
If you only want your customers to see the articles once: Restrictions control audience access, not the number of views.
Source for verification
HubSpot Restricted Knowledge Base Setup
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