Question: Situation: The Lucky Nickel Construction Company recently hired a RevOps professional named Abeeku. He has discovered that the sales department and the customer support department have two different systems for tracking customer information and that the two aren’t connected in any way. He would like to get both departments onto the same system, but in the meantime he is focusing on integrating the two systems so they can share data. This is an example of:
- Process definition
- Data governance
- Tech stack management
- None of the above
Explanation
Tech stack management involves maintaining, integrating, and optimizing the systems that teams use to manage data and operations. Abeeku’s focus on connecting two disparate systems so they can share information aligns with this practice. RevOps principles prioritize system integration to ensure seamless data flow, reduce silos, and improve operational efficiency. Proper tech stack management enables teams to work from consistent, reliable information. Interim integration solutions maintain business continuity while long-term system changes are implemented.
Why the other options are incorrect
A) Process definition focuses on workflows, not system integration.
B) Data governance sets rules for data access and quality, not system connectivity.
D) The scenario directly describes tech stack management, so this is incorrect.
Source for verification
Introduction to Revenue Operations
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