Question: True or false? To ensure that your SLA is working properly, it’s important to create a judicial branch made up of your top sales leadership.
- True
- False
Explanation
Ensuring an SLA works properly requires clear measurement, tracking, and cross-team accountability, not the creation of a judicial branch. RevOps principles emphasize alignment, data-driven monitoring, and process enforcement to maintain consistency and performance. Regular review and communication between teams allow for iterative improvements without the need for hierarchical adjudication. Effective SLAs rely on operational transparency and metrics, not authority-based enforcement structures.
Why the other options are incorrect
A) Establishing a judicial branch is unnecessary and does not improve SLA effectiveness.
Source for verification
Revenue Operations: SLAs
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