Author name: Pankaj Jangir

Question: Which of the following is a great tactic to incorporate into your process to encourage upgrades and cross-selling? Host […]

Question: True or false? Building incentives into the service team member’s compensation packages can be a good tactic to help

Question: Imagine you’re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. The

Question: When the strategist is running the planning workshop, which of the following is a great practice to encourage the

Question: Which action best describes how your team should present the science fair action items? Walk through a list of

Question: True or False? It is critical to have a robust, exciting wishlist leading up to the renewal conversation. True

Question: When is the best time to start the renewal conversation? A minimum the renewal conversations should happen three months

Question: Fill in the blank: The weekly pulse is a ________ sent out _________ designed to keep everyone involved on

Question: What is the purpose of the GDD starter package? To serve as a short pre-engagement kickoff focused on scoping

Question: Imagine you have been talking to a prospect at a midsize software-as-a-service company. The website only has three major

Question: Who is responsible for continuously improving your agency’s Growth-Driven Design process after each retrospective? The “owner”? of the process,

Question: Which of the following best describe the value of using a kanban board? A kanban board allows your team