Author name: Pankaj Jangir

Question: Imagine you’re working on a client’s launch pad website. Three weeks from the proposed launch date, the client comes […]

Question: Imagine your agency specializes in Growth-Driven Design strategy and user experience. You have partnered with another agency to help

Question: Which of the following tactics should be integrated into the conversations early and often when talking with clients about

Question: Which of the following is NOT a client service outcome in the launch pad stage? Remove as much content

Question: Your team wants to make the transition to Growth-Driven Design. However, your leadership team is worried about selling a

Question: True or false? Most agencies find success in fully implementing Growth-Driven Design exactly as taught in the certification and

Question: Which of the following is a great tactic to incorporate into your process to encourage upgrades and cross-selling? Host

Question: True or false? Building incentives into the service team member’s compensation packages can be a good tactic to help

Question: Imagine you’re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. The

Question: When the strategist is running the planning workshop, which of the following is a great practice to encourage the

Question: Which action best describes how your team should present the science fair action items? Walk through a list of

Question: True or False? It is critical to have a robust, exciting wishlist leading up to the renewal conversation. True