Author name: Pankaj Jangir

Question: True or false? You cannot edit the look and feel of your customer portal. True False Explanation The customer

Question: If your support reps have trouble prioritizing tickets, consider _______. Creating a “high priority” view. Setting SLAs. Using automation

Question: All of the following are benefits of email support EXCEPT: It’s immediate It provides a paper trail You can

Question: True or false? You can create cross-object reports from the report builder. True False Explanation The report builder in

Question: True or false? Cross-object reporting exists in the service analytics tool. True False Explanation HubSpot Service Hub’s service analytics

Question: True or false? All customer portals are password protected. True False Explanation All customer portals in HubSpot Service Hub

Question: In Service Hub, you can set SLAs based on how long it takes your reps to first respond to

Question: ________ is for folks who need to create basic, out-of-the-box reporting. The report builder Service analytics The report library

Question: A customer portal helps customers do all of the following EXCEPT: access answers your support team has previously given.

Question: What information can a user see in their customer portal? How long a rep has to respond to the

Question: Customer portal is a _______ offering. knowledge base help desk customer feedback self-service Explanation A customer portal is a