Question: Fill in the blank: In conversation intelligence, transcript provides a full transcript of the conversation and can ____.
- track terms used during the call
- report how often the salesperson is speaking compared to the prospect
- be edited by a manager
- search for keywords or phrases within the transcript
Explanation
In HubSpot Conversation Intelligence, the transcript provides a full record of the conversation and allows users to search for keywords or phrases. This makes it easier to locate specific topics or questions discussed during the call. Searching within transcripts helps sales teams quickly review important points, extract insights, and prepare for follow-ups. The feature integrates with call analytics and CRM records for efficient tracking and reference.
Why the other options are incorrect
Track terms used during the call is incorrect because this is handled by Insights, not the transcript.
Report how often the salesperson is speaking compared to the prospect is incorrect because this metric is shown in Stats, not the transcript.
Be edited by a manager is incorrect because transcripts are read-only and cannot be modified.
Source for verification
HubSpot Knowledge Base – View and search call transcripts
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