Question: True or false? Asking for reviews is something you should never do in social media.
- True
- False
Explanation
Asking for reviews can be appropriate when the request is respectful, timely, and aligned with platform guidelines. Reviews can support customer engagement by encouraging customers to share feedback after a real experience. Social channels can help invite feedback, but brands should avoid pressure, misleading incentives, or fake review activity. Review requests are useful when they help customers share authentic experiences that improve trust and reputation.
Why the other options are incorrect
True is incorrect because asking for reviews is not always inappropriate when the request is transparent, compliant, and based on genuine customer experience.
Source for verification
https://advertising.amazon.com/library/guides/customer-engagement
https://advertising.amazon.com/library/guides/brand-engagement
The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the "HubSpot Social Media Certification" page.