Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

Here is the answer of the question: Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

  • Ease of completing a task
  • Overall satisfaction vs. satisfaction at a particular moment
  • Satisfaction at a particular moment vs. overall satisfaction
  • Impact of a bug or outage

The above question is related to “HubSpot Service Hub Software Certification“. You can find all the updated questions and answers related to to “HubSpot Service Hub Software Certification” on the “HubSpot Service Hub Software Certification” page. If you find the update in question or answers, do comment on this page and let us know. We will update the answers as soon as possible.

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