Question: _____ lets you communicate with Amazon.com customers via email or Seller Central. The service uses encrypted email addresses for both customers and sellers and is the only approved method for communicating with customers on Amazon.com to complete orders or to respond to customer service questions.
- Buyer-Seller Messaging
- Feedback Manager
- Customer Service by Amazon
Explanation
Buyer-Seller Messaging is the approved Amazon system for seller communication with customers about orders and customer service. It protects privacy by using encrypted email aliases instead of exposing direct customer or seller email addresses. The service can be accessed through email or Seller Central, which keeps order-related communication within Amazon’s controlled process. This supports Amazon retail policy by limiting customer contact to approved transaction-related purposes.
Why the other options are incorrect
Feedback Manager is used to review and manage seller feedback, not to conduct approved order-related customer communication.
Customer Service by Amazon is a service where Amazon handles customer service for eligible seller-fulfilled orders, not the messaging system used by sellers.
Source for verification
https://sellercentral.amazon.com/help/hub/reference/external/GTV8NTY5RM6N9LUN
https://sellercentral.amazon.com/help/hub/reference/external/G200389080
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