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The ____ represents key insights that impact customer satisf

The ____ represents key insights that impact customer satisfaction including; first contact resolution rate, average response time, and customer service rating.

Question: The ____ represents key insights that impact customer satisfaction including; first contact resolution rate, average response time, and customer service rating.

  • Feedback Manager
  • Customer Experience Metrics
  • Buyer-Seller Messaging Service

The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the "Amazon Ads Retail Certification" page.

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