Question: True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.
- True
- False
Explanation
Using a mix of open-ended and closed-ended questions captures both quantitative metrics and qualitative insights. Closed-ended questions provide measurable data for trends, while open-ended responses reveal context and sentiment. HubSpot Service Hub supports custom survey creation with multiple question types. Balanced surveys improve actionable feedback and decision-making. Variety prevents survey fatigue and increases response quality.
Why the other options are incorrect
False: Using only one question type limits data richness and actionable insights.
Source for verification
HubSpot Custom Feedback Surveys
The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the "HubSpot Service Hub Software Certification" page.