Question: True or false? You could use an NPS survey to assess overall sentiment of your employees.
- True
- False
Explanation
An NPS survey measures sentiment by asking respondents to rate their likelihood to recommend an organization or product. It can be applied internally to gauge employee engagement and overall workplace satisfaction. HubSpot Service Hub supports distributing NPS surveys to any audience, including internal teams. Aggregated scores provide insights into positive and negative sentiment trends. This approach helps identify areas for improvement in employee experience.
Why the other options are incorrect
False: NPS surveys can be adapted to assess sentiment for employees, not just external customers.
Source for verification
HubSpot NPS Survey Overview
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