Question: True or false? You should only ask a customer to become an advocate over the phone.
- True
- False
Explanation
Customer advocacy can be requested through multiple channels, including email, in-app prompts, and surveys, not just phone calls. Using diverse channels increases reach and allows tracking through HubSpot Service Hub. Limiting advocacy requests to phone reduces scalability and reporting visibility. Multi-channel approaches integrate with CRM data to identify the best advocates. This ensures consistent and measurable advocacy programs.
Why the other options are incorrect
True: Restricting advocacy requests to phone calls limits reach and prevents proper tracking in the system.
Source for verification
HubSpot Customer Advocacy Program Guide
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