Question: True or false? You should only reach out to your detractors.
- True
- False
Explanation
Feedback follow-up should prioritize detractors but also engage promoters and passives strategically. HubSpot Service Hub recommends responding to low scores to address issues while leveraging promoters for advocacy programs. Ignoring other segments misses opportunities to strengthen relationships and gather broader insights. Balanced engagement supports overall customer experience and retention.
Why the other options are incorrect
True: Focusing only on detractors overlooks the value of promoters and passive respondents.
Source for verification
HubSpot Feedback Survey Response Best Practices
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