Question: Which of the following is NOT a task you can complete in Service Hub?
- Gather intake
- Route tickets
- Monitor all social media
- Respond to support inquiries
Explanation
HubSpot Service Hub enables gathering intake, routing tickets, and responding to support inquiries through the help desk and self-service tools. Social media monitoring is handled by HubSpot Marketing Hub or the social tools, not Service Hub. Service Hub focuses on managing customer support interactions and improving service workflows.
Why the other options are incorrect
Gather intake: Captures customer inquiries from multiple channels.
Route tickets: Assigns tickets to the appropriate agents or teams.
Respond to support inquiries: Allows replies via email, chat, or portal.
Source for verification
HubSpot Service Hub Capabilities
The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the "HubSpot Service Hub Software Certification" page.