- Deny their request and explain that it is outside the scope of the current engagement.
- Keep the client happy by implementing their request. To stay within capacity, you will remove a number of already planned action items from the current sprint.
- Teach the client basic templating and coding so they develop the new template and launch it by the end of the month.
- Sell them additional points for this month so you can fulfill their request and still implement all of the originally planned action items.
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