Question: Fill in the blank: In conversation intelligence, transcript provides a full record of the conversation and can ____.
- track terms used during the call
- report how often the salesperson is speaking compared to the prospect
- be edited by a manager
- be searched for keywords or phrases
Explanation
In HubSpot Conversation Intelligence, the transcript provides a full record of the conversation and can be searched for keywords or phrases. This allows sales and service teams to quickly locate important discussion points, track common topics, and extract actionable insights. Keyword search in transcripts supports coaching, analysis, and follow-up planning.
Why the other options are incorrect
Track terms used during the call: Term tracking is part of the insights section, not the raw transcript.
Report how often the salesperson is speaking compared to the prospect: This metric is shown in analytics dashboards, not directly through the transcript.
Be edited by a manager: Transcripts cannot be modified; they remain an accurate record of the conversation.
Source for verification
HubSpot Conversation Intelligence Overview
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