Question: True or False: 35% of customers are more likely to use a business after reading positive reviews.
- True
- False
Explanation
The statement is false because the percentage is not the HubSpot-aligned figure used for this customer review concept. Positive reviews influence trust and can support conversion, but the stated number understates the impact described in the lesson context. In inbound marketing, customer feedback matters because it helps build credibility through social proof. Reviews can reduce friction by helping potential customers feel more confident before engaging with a business.
Why the other options are incorrect
True is incorrect because the stated percentage does not match the HubSpot-aligned statistic for positive review influence.
Source for verification
https://knowledge.hubspot.com/customer-feedback/create-and-conduct-customer-feedback-surveys
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