Home » HubSpot Social Media Certification » True or False? In social media, a service level agreement (SLA) refers to how much time passes between when a customer reaches out and when the company responds. True or False? In social media, a service level agreement (SLA) refers to how much time passes between when a customer reaches out and when the company responds. by Editorial Staff Advertisement 5shares Facebook LinkedIn Pinterest Twitter Email True False Join our listSubscribe to our mailing list and get interesting stuff and updates to your email inbox. Thank you for subscribing.Something went wrong.We respect your privacy and take protecting it seriously