What’s the difference between service analytics and the report builder?

  • Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch.
  • The report builder has out-of-the-box reports; service analytics requires you to build every report from scratch.
  • Service analytics has in-depth reports; the report builder has more generalized reports.
  • Service analytics is generally for managers; report builder is for reps.
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