Question: Which of the following are the benefits of using chatbots for customer service? Select the 3 correct answers, then submit.
- 24/7 availability
- Reduces the need for human agents to handle routine tasks
- Instant responses to customer queries
- Requires constant manual input to function
Explanation
Conversational AI can support customers at any time, which makes 24/7 service possible even when human agents are unavailable. Google Cloud
It can also handle common or routine questions automatically, which reduces the workload on human agents. Google Cloud+1
Google Cloud also describes virtual agents as giving customers immediate help, so they support instant responses. Google Cloud+1
These benefits improve customer service by increasing speed and efficiency at the same time. Google Cloud+1
Why the other options are incorrect
D Chatbots are built to automate conversations and routine support, so they do not need constant manual input for every customer interaction. Google Cloud+1
Source for verification
Google Cloud Conversational AI. Google Cloud
Google Cloud AI Chatbot. Google Cloud
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