You've owned a successful online retail business for a decade. Though the product and marketing strategy hasn't changed, shoppers' behavior has changed—they tend to be buying less and less with each transaction. Which two actions should you take? Choose two.

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  • Uncover the needs to meet the requirements of curious and impatient consumers.
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  • Continue with your current marketing strategy, as shopping behavior changes regularly and will balance out.
  • Provide personalized experiences that meet shopper expectations online or in-store.

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