Question: The majority of five-star reviews for apps in the Google Play Store praise which of the following three qualities? (Choose three)
- Design
- Sound effects
- Usability
- Speed
- Customer support
Explanation
Positive Google Play Store feedback is strongly tied to the quality of the app experience. Users tend to reward apps that look polished, are easy to use, and respond quickly. These qualities reduce friction after installation and support stronger engagement. A better app experience can also improve the value generated by App campaigns because users are more likely to continue using the app.
Why the other options are incorrect
Customer support Support can affect satisfaction, but it is not one of the main qualities most associated with five-star app reviews.
Sound effects Sound may enhance some apps, but it is not a core driver of broad app experience quality.
Source for verification
https://www.thinkwithgoogle.com/_qs/documents/2081/Mobile_App_UX_Principles_3.pdf
https://support.google.com/google-ads/answer/6247380?hl=en
The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the "Google Ads Apps Assessment" page.