Advertisement Here is the answer of the question: All of the following are reasons to @ mention someone on a ticket record EXCEPT: To escalate … Click to read the article
Advertisement Here is the answer of the question: Which of the following is a benefit of phone support? It’s cheaper for your company. Customers can … Click to read the article
Advertisement Here is the answer of the question: When should you consider using a chatbot? If human bandwidth is a constraint If the cost of … Click to read the article
Advertisement Here is the answer of the question: When should you use multiple ticket pipelines? If your tickets go through different stages If you provide … Click to read the article
Advertisement Here is the answer of the question: A help desk does all of the following EXCEPT: Streamline intake Provide feedback Improve experiences with reporting … Click to read the article
Advertisement Here is the answer of the question: All of the following are stages of troubleshooting EXCEPT: Understand the issue Find relevant context Diagnose the … Click to read the article
Advertisement Here is the answer of the question: Which of the following is NOT a best practice when creating knowledge base articles? Use questions as … Click to read the article
Advertisement Here is the answer of the question: Which of the following is an appropriate knowledge base title? What are the ins and outs of … Click to read the article
Advertisement Here is the answer of the question: The HubSpot knowledge base tool can do all of the following EXCEPT: Offer related articles to readers … Click to read the article
Advertisement Here is the answer of the question: You should use a call-out in a knowledge base article to: draw the reader’s attention to an … Click to read the article
Advertisement Here is the answer of the question: Fill in the blank: A knowledge base is a ______. blog about a product or service collection … Click to read the article
Advertisement Here is the answer of the question: True or false? A knowledge base is a type of self-service. True False The above question is … Click to read the article