HubSpot Service Hub Software Certification

Question: Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you […]

Question: In HubSpot, help desk is comprised of all of the following tools EXCEPT: Reporting Automation Knowledge base Tickets Explanation

Question: Fill in the blank: When responding to a customer, you should use an email template to______. answer a generic

Question: Which of the following is a benefit of phone support? It’s cheaper for your company. Customers can get immediate

Question: When should you use multiple ticket pipelines? If your tickets go through different stages If you provide multiple products

Question: A help desk does all of the following EXCEPT: Streamline intake Provide feedback Improve experiences with reporting Triage customer

Question: All of the following are stages of troubleshooting EXCEPT: Understand the issue Find relevant context Diagnose the problem Ask

Question: Which of the following is NOT a best practice when creating knowledge base articles? Use questions as titles Use

Question: Which of the following is an appropriate knowledge base title? What are the ins and outs of HubSpot? How

Question: The HubSpot knowledge base tool can do all of the following EXCEPT: Offer related articles to readers Restrict knowledge

Question: You should use a call-out in a knowledge base article to: draw the reader’s attention to an important detail

Question: Fill in the blank: A knowledge base is a ______. blog about a product or service collection of articles