HubSpot Service Hub Software Certification

Question: True or false? A knowledge base is a type of self-service. True False Explanation A knowledge base enables customers […]

Question: Which of the following tools is NOT included in HubSpot’s Service Hub? Help desk Customer feedback surveys Project management

Question: True or false? You should only reach out to your detractors. True False Explanation Feedback follow-up should prioritize detractors

Question: An example of a customer using self-service is when they: live chat with an employee Search for their inquiry

Question: Which of the following is NOT an appropriate way to categorize your knowledge base articles? By persona By product

Question: Which of the following is a benefit of live chat? It’s an easy way to answer complicated questions. It’s

Question: True or false? You should write new knowledge base articles every day. True False Explanation Writing knowledge base articles

Question: When setting up your knowledge base in HubSpot, you need to connect your _______. help desk domain brain Conversations

Question: If you’re setting up Service Hub reports for the first time, where should you start? Service analytics Customer report

Question: If you’ve never set up service reports in HubSpot before, start with _________. The report builder The report library

Question: True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well. True

Question: Your manager wants to know who your primary persona is. The best feedback survey to use is: Net promoter