HubSpot Social Media Certification

Question: What is NOT a way that a brand can see financial gain from doing social customer service? Increased sales […]

Question: What is a Social Media Service Level Agreement (SLA)? A contract between a service provider and a customer regarding

Question: True or false? When you use language in your social responses that is too casual, you lose the respect

Question: True or false? It’s not a good policy to delete all negative comments. True False Explanation Deleting all negative

Question: What is social selling the inbound way? When a salesperson sends a direct message to a new follower with

Question: True or false? Canned messages are a quick and easy way to reach a wide audience in social media

Question: How much of the buyer’s journey is digital? 20% 52% 90% 67% Explanation This figure reflects that most buyer

Question: When should a salesperson put forth the sales pitch in social media? After sufficient rapport has been built and

Question: True or false? The world has changed and so has how we think about inbound, which is why advertising

Question: Fill in the blank: “Facebook Ads is great for targeting based on _______, while Google Ads targets based on

Question: True or false? It’s always better to target your ads towards as broad a group of people as possible.

Question: Which of the following would not contribute to ad fatigue? Using the same image on your ad for over