True or false? Your leadership team should be the ones to create the customer journey map.

Here is the answer of the question: True or false? Your leadership team should be the ones to create the customer journey map. True False The above question is related to “HubSpot Service Hub Software Certification“. You can find all the updated questions and answers related to to “HubSpot Service Hub Software Certification” on the “HubSpot […]

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If you want to know what your customer thinks about their sales experience, which feedback survey should you use?

Here is the answer of the question: If you want to know what your customer thinks about their sales experience, which feedback survey should you use? Customer effort score Customer satisfaction survey Net promoter score Customer advocacy score The above question is related to “HubSpot Service Hub Software Certification“. You can find all the updated questions […]

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All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:

Here is the answer of the question: All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT: Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until they fill out the survey Offer surveys via multiple channels The above […]

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Which of the following is NOT an example of an advocacy action?

Here is the answer of the question: Which of the following is NOT an example of an advocacy action? Writing a case study about a customer Paying your customer to leave you a good review regardless of their actual experience. Writing a blog post about a customer Asking a customer to write you a Yelp review […]

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You should use custom feedback surveys when you want to understand ________.

Here is the answer of the question: You should use custom feedback surveys when you want to understand ________. overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not covered in industry standard surveys. The above question is related to “HubSpot Service Hub Software Certification“. You […]

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According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:

Here is the answer of the question: According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized: Today Tomorrow Next week Next year The above question is related to “HubSpot Service Hub Software Certification“. You can find all the updated questions and answers related to to “HubSpot Service Hub […]

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Which of the following is NOT a stage in HubSpot’s feedback framework?

Here is the answer of the question: Which of the following is NOT a stage in HubSpot’s feedback framework? Improve the customer experience Establish listening posts Collect customer feedback Understand customer sentiment The above question is related to “HubSpot Service Hub Software Certification“. You can find all the updated questions and answers related to to “HubSpot […]

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